Email: info@cocoas.co.uk
Jemma Bristow
Unit 10a,
Upcott Farm,
Bicknoller
Taunton
TA4 4EY

Please do not hesitate to get in touch and ask any questions! Just because it isn’t on our shop doesn’t mean we can’t make it for you!- We love a challenge! 😉

            How do I order a personalised bar?

Click on the ‘Personalised Bar’, pick your type of chocolate, size of bar then choose your toppings. Add the message as you would like it to appear on the chocolate in the text box.

            Where do I find allergy details? Is anything suitable for vegans?

Each description has any allergies for that specific bar. The dark chocolate is dairy free and vegan, but does say ‘may contain milk’ as that is what the manufacturers say. We do our best to keep everything separate and disinfect to avoid cross contamination of allergies. As well as the Moo Free chocolate.

            I can’t find exactly what I’m looking for?

Please email me if your favourite flavour isn’t on our online shop- we may not currently have stock but would be happy to make anything to order!

            Why can’t I order Wedding Favours online?

There’s a lot of to-ing and fro-ing of emails to discuss chocolate type, toppings, guest names as well as sorting out who’s on what table! So just pop us an email and we can go from there!

            How much is postage?

1st class Royal Mail-

0-999g in a padded envelope- £3.50

0-999g in a cardboard box- £5

1kg-1.9kg in a cardboard box- £7

2kg+ in a cardboard box Parcelforce- £13.50

            Can we collect or have a chocolate delivered?

Yes you can! Just email me or message through Facebook. I don’t have that facility on my website as part of the shop, by all means look at everything then send a message! We can offer free collection from any of our markets we are attending, and sometimes set up delivery days.

            Local pick up information

If local pick up comes up as a delivery option at checkout, we are offering free collection from that market if we are there regularly at that time. If selected we will email you to arrange a date for the collection, which could be the nearest stated day if your order is in stock. However, if it is for personalised items or out of stock items we would let you know when we would make it and when your order is ready to collect.

            How long will it take to arrive?

In stock items would be packaged within 1-2working days of order, then to be posted 1st class delivery with the Royal Mail. Personalised items, and any out of stock flavours, please allow me up to 5 working days to make and package them, then to be posted 1st class delivery with the Royal Mail

            Deliveries outside the UK?

Please send me an email before ordering outside of the UK

            Can you guarantee everything arrives in one piece?

Boxed option for packaging would be safer as I can add extra padding and put bars within boxes for further protection, perfect for gifts. Padded envelopes have less protection, ideal for cheaper option delivery as they could break. I do my best, however I cannot guarantee this 100%.